Cancelling an order

Before the parcel is picked up

You can cancel from your order page until the courier picks the parcel up. We refund the whole amount, with no charge of any kind, and start the refund within 2 working days to your original payment method. Banks usually take another 5 to 7 working days to show it.

You can also send us a WhatsApp message on +91 91522 24396.

After it has been dispatched

Once the parcel is with the courier it cannot be cancelled. You can return it after delivery under our Returns & Refunds policy, or refuse the delivery — which is handled as a refused parcel.

An unpaid payment link

If you chose to receive a payment link on WhatsApp, your order and the piece stay reserved for 24 hours. We send one reminder 4 hours before it expires. After that the order is cancelled automatically, the piece goes back on sale, and nothing is charged.

If we have to cancel

If a piece sells at our counter at the same moment, fails our check before dispatch, or cannot be delivered to your PIN code, we cancel and refund you in full, started within 2 working days. We never charge a cancellation fee — in either direction.

Money left your account but there is no order

That is a failed payment, and it is reversed automatically by your bank or by Razorpay — under the Reserve Bank of India’s rules, within 5 days for card and UPI payments to a merchant. Send us the payment reference if it has not arrived.