Terms of sale and use

Who you are buying from

This website, ahafashion.co.in, is the online shop of AHA Fashion, a handloom saree boutique at 2nd Floor, Shop 203A, Panchratna Avenue, Morabadi, Ranchi 834008, Jharkhand.

By placing an order you agree to these terms and to our Shipping & Delivery, Returns & Refunds, Cancellation and Privacy policies.

Who can buy, and where we deliver

You must be 18 or older to place an order, or order with a parent or guardian. We deliver only within India.

About our pieces

Most of our sarees are one of a kind. We photograph them in daylight and describe colour, fabric and weave as accurately as we can. Handwoven and hand-finished textiles carry small irregularities: those are part of the craft, not defects. Measurements are approximate to about 2 cm either way.

Prices

Prices are in Indian rupees and include all taxes. The figure you see is the figure you pay, and at checkout you see the break-up before you pay: the pieces, delivery (free across India on every order) and any service you asked for. We never add a charge after you have paid.

Your order

Your order is confirmed when your payment reaches us. While you are paying we hold the piece for 20 minutes so nobody else can buy it from under you.

If you choose to receive a payment link on WhatsApp instead, the piece is reserved for 24 hours. If the link is not paid by then, the order is cancelled automatically and nothing is charged.

Now and then a piece sells in our Ranchi store at the same moment, or we find a flaw during the check before dispatch. If that happens we cancel the order, tell you, and start your refund within 2 working days. We never charge you for a cancellation of ours.

Payment

Online payments are handled by Razorpay: UPI, cards, netbanking, wallets and the pay-later and EMI options shown at checkout. We never see or store your card number, your UPI PIN or your bank password. We do not offer cash on delivery — cash is taken only at our counter in Ranchi.

If money leaves your account but the order is not confirmed, the payment is reversed automatically. Under the Reserve Bank of India’s rules, failed card and UPI payments to a merchant are reversed within 5 days. Tell us if you do not see it.

Disputing a payment (charge-back). If you believe a payment was taken wrongly you can raise a dispute — a charge-back — with your bank or card issuer, under their rules and their time limits. Please tell us first: we can look at the order straight away, and a refund from us needs no bank to agree. If a charge-back is raised, we give your bank what we hold about the order, the payment and the delivery.

Your mobile number

We verify your mobile number with a one-time code sent on WhatsApp, so an order can only be placed by someone holding that phone. Please keep the code to yourself, and tell us at once if you think somebody else has ordered using your number.

Delivery, returns and your rights

Delivery, returns and cancellation are set out on their own pages. You can ask to return a piece within 7 days of delivery. Whatever else these terms say, we will always take back a piece that is defective, damaged, not the piece you ordered, not as described, or delivered late, and refund you. That is your right under Indian consumer law and nothing here changes it.

Warranty and guarantee

We do not give a separate warranty or guarantee on our pieces, and a handwoven saree carries none from the weaver either. What protects you is Indian consumer law and the promise above: a piece that is defective, damaged, not the piece you ordered, not as described, or delivered late comes back to us and you are refunded. Ordinary wear, damage from washing, and the small irregularities of handloom are not defects.

Photographs and words

The photographs, films and writing on this website belong to AHA Fashion or are used with permission. Please do not copy them for commercial use.

What we are responsible for

We are responsible for delivering the piece you ordered, as described. We are not responsible for delays caused by things outside our control — floods, strikes, a courier network shutting down. If such a delay makes the order pointless for you, tell us and we will refund you.

Complaints

Write to our grievance officer (see Contact & Grievance Redressal). We acknowledge a complaint within 48 hours and resolve it within 30 days of receiving it.

Law

These terms are governed by the laws of India. The courts at Ranchi have jurisdiction, which does not stop you approaching a consumer commission where you live.