Shipping and delivery

Where we deliver

Anywhere in India our courier partners serve. Type your PIN code at checkout and we check it before you pay. We do not ship outside India.

What delivery costs

Delivery is free across India on every order. The charge, if there is one, is shown on the piece’s page and in your bag — never sprung on you at the last step.

How soon we dispatch

We pack your order and hand it to the courier within 1–2 working days of payment. Orders paid after about 1 pm usually leave the next working day; Sundays and public holidays are not working days.

Who carries it

We book through Shiprocket, which gives us Delhivery, Blue Dart, Xpressbees, Ekart and others, and we pick the one that is most reliable for your PIN code.

How long it takes

At checkout we show the courier’s own estimate for your PIN code. As a rough guide, after dispatch:

• Ranchi: 1–2 days
• the rest of Jharkhand: 2–4 days
• metro cities: 3–5 days
• the rest of India: 4–7 days
• the North-East, Jammu & Kashmir, Ladakh, the Andaman & Nicobar Islands and Lakshadweep: 6–10 working days

Courier forecasts are estimates, not promises.

Tracking

You get the tracking number on WhatsApp as soon as the parcel ships, and your order page shows every courier update until it is delivered.

If a delivery attempt fails

Couriers usually try three times. After a failed attempt we message you so you can confirm the address or a better time. If the parcel still comes back to us, see refused or undelivered parcels.

How it is packed

Sarees travel folded in tissue inside a sealed, tamper-evident pack. Please do not accept a parcel whose seal is broken — or note it on the courier’s device and message us straight away.

Damaged in transit

Report it within 48 hours of delivery, with photographs of the parcel and the piece. We take it back and refund you — see Returns & Refunds.

If a parcel is lost

If the courier confirms a parcel is lost, or tracking shows no movement for 7 days, we refund you in full — or send the piece again if it still exists and you prefer that — and we start it within 2 working days. You never have to wait for our insurance claim.

Insurance

Every parcel worth more than ₹2,500 is insured by us, at no cost to you.