Returns and refunds

If something is wrong with your piece

If your piece arrived damaged, is not the piece you ordered, is not as described, or arrived late, we will take it back and refund you. We pay for the return courier.

Tell us within 48 hours of delivery if the parcel or the piece arrived damaged, and within 7 days of delivery for anything else, with a few photographs. A video of the parcel being opened helps us settle a courier claim quickly, but we do not ask for one.

If you simply change your mind

You can return an unused piece within 7 days of delivery. A reverse-pickup charge of ₹150 is deducted from your refund, and it is the only deduction.

What we cannot take back

Unless the piece is defective, wrong or not as described, we cannot take back:

• pieces altered or stitched to your order — a stitched blouse, fall and pico, tassels added at your request;
• custom-dyed or tailored work;
• pieces clearly marked “Final sale” before you bought them.

The condition we need it in

Unworn and unwashed, with no perfume, stains or damage, with its original tags and AHA packaging, the blouse piece uncut, and any accessories that came with it.

How to return a piece

1. Open your order page from the link in your WhatsApp message and choose Request a return. Tell us the reason and add photographs.
2. We answer within 2 working days. If we approve it, a courier collects the parcel from your delivery address. Pack the piece well and hand it over with the return slip from your order page inside the parcel. Where reverse pickup is not available at your PIN code we ask you to send it by a trackable courier, and we reimburse that cost when the piece was defective, wrong or not as described.
3. When the parcel reaches our store in Ranchi we check it within 2 working days and message you the result.

Your refund

• Once the check passes we start your refund within 2 working days, to the same payment method you used — Razorpay can only send money back the way it came. You get the refund reference on WhatsApp.
• After we start it, banks usually take 5 to 7 working days to show the money; a card refund can take up to 10. That part is the bank’s timing, not ours.
• If you would rather have store credit, tell us in writing - your return request lets you choose it - and we will issue you a credit note to use at our counter in Ranchi.
• If the piece does not pass the check — it has been worn, washed or altered — we explain why with photographs and send it back to you at no cost.

We never refund before the piece is back with us and checked. That is how the system is built, so nobody can promise you otherwise.

Refused or undelivered parcels

If a parcel comes back to us because the address was wrong, nobody could be reached after the courier’s attempts, or delivery was refused, we refund the piece less the actual courier cost of the trip there and back — at most ₹300. If the courier was at fault, you get everything back.

Exchanges

Our sarees are one of a kind, so we refund rather than exchange. For a kurta set we can exchange for another size while it is in stock, with no second delivery charge.

Bought at our Ranchi store?

A piece bought at the counter can be returned or exchanged at the counter within 7 days, with the bill, in the same unworn condition. The bill carries the same rule.